Privacy policy

Effective Date: 02/07/2026

ANS COMMERCE HUB LLC ("Company," "we," "our," or "us") operates the KOLYPETS website and online store. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

 

 

Information We Collect

We may collect the following types of personal information:

Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

  • Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on our website

  • Referring website

  • Shopping behavior

This information may be collected through cookies and similar tracking technologies.

 

 

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Process payments securely

  • Ship products

  • Provide customer support

  • Communicate regarding your order

  • Process returns and refunds

  • Improve our website and customer experience

  • Detect fraud and unauthorized activity

  • Comply with legal obligations

  • Send promotional emails and special offers (you may unsubscribe at any time)

 

 

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify (our eCommerce platform)

  • Payment processors

  • Shipping carriers

  • Fulfillment partners

  • Marketing service providers

  • Analytics providers

  • Customer support platforms

  • Government authorities when required by law

These service providers only receive the information necessary to perform their services.

 

 

Shopify

Our store is powered by Shopify.

Your information may be processed by Shopify in accordance with Shopify's Privacy Policy to facilitate secure payments, order processing, fraud prevention, and website functionality.

 

 

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website performance

  • Analyze website traffic

  • Deliver relevant advertising

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

 

 

Marketing Communications

If you subscribe to our mailing list, we may occasionally send promotional emails regarding products, discounts, and updates.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email.

 

 

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

 

 

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

 

 

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Request a copy of your personal data

  • Opt out of certain marketing communications

To exercise any of these rights, please contact us using the information below.

 

 

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

 

 

International Users

If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

 

 

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

ANS COMMERCE HUB LLC

539 W Commerce St PMB 2843
Dallas, TX 75208-1953
United States

Email: support@kolypets.com