Return & Refund Policy

Effective Date: 02/07/2026

At ANS COMMERCE HUB LLC, we stand behind the quality of our products. That's why we offer a 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order.

Once your returned item has been received and inspected, and your return is approved, you will receive a full refund to your original payment method.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.

• Be in good condition and not intentionally damaged.

• Include all original parts, accessories, and packaging whenever possible.

• Be accompanied by your order confirmation or proof of purchase.

To start a return, please contact us at support@kolypets.com.

Return Address:

ANS COMMERCE HUB LLC
539 W Commerce St PMB 2843
Dallas, TX 75208-1953
United States

Please do not send your return without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong item, contact us at support@kolypets.com as soon as possible with your order number and photos of the issue. We'll evaluate the situation and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods

• Personalized or custom-made products

• Gift cards

• Hazardous materials, flammable liquids, or gases

• Clearance or final sale items

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible). Once your return has been approved, you may place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

Returned items must be unused, in their original condition, and accompanied by proof of purchase.

Refunds

Once we receive your return, we will inspect it and notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@kolypets.com.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

ANS COMMERCE HUB LLC
539 W Commerce St PMB 2843
Dallas, TX 75208-1953
United States

Email: support@kolypets.com