Shipping policy
Shipping Policy
Effective Date: 02/07/2026
Thank you for shopping with KOLYPETS. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 3 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional events.
Shipping Times
After your order has been processed, estimated delivery time is:
Standard Shipping: 5–9 business days
Please note that shipping times are estimates and are not guaranteed.
Delivery may be delayed due to circumstances beyond our control, including:
-
Weather conditions
-
Customs inspections
-
Carrier delays
-
High shipping volumes
-
Public holidays
-
Incorrect or incomplete shipping addresses
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery may be delayed or the package may be returned to us. Additional shipping charges may apply to resend the package.
Lost or Stolen Packages
Once your package has been handed over to the shipping carrier, the carrier becomes responsible for delivery.
If your tracking shows that your package has been delivered but you have not received it, we recommend:
-
Checking around your delivery location.
-
Asking family members, neighbors, or your building management.
-
Contacting the shipping carrier directly.
If you still need assistance, please contact us at support@kolypets.com, and we'll do our best to help.
International Shipping
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.
These charges are the responsibility of the customer unless otherwise stated.
Shipping Delays
While we strive to deliver every order on time, KOLYPETS is not responsible for delays caused by shipping carriers, customs processing, weather events, natural disasters, or other circumstances beyond our control.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
ANS COMMERCE HUB LLC
539 W Commerce St PMB 2843
Dallas, TX 75208-1953
United States
Email: support@kolypets.com