Terms of service

Terms of Service

Effective Date: 02/07/2026

Welcome to KOLYPETS. These Terms of Service ("Terms") govern your access to and use of our website, products, and services operated by ANS COMMERCE HUB LLC ("Company," "we," "our," or "us").

By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you represent that you are at least the age of majority in your country or state of residence or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

2. Products

We strive to display our products as accurately as possible. However, actual colors, packaging, and product appearance may vary depending on your device or manufacturing updates.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our sole discretion, including suspected fraud, pricing errors, inventory shortages, or violations of these Terms.

If we cancel an order after payment has been received, a full refund will be issued.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

Prices do not include applicable taxes, customs duties, import fees, or shipping charges unless otherwise stated.

By placing an order, you authorize us to charge your selected payment method for the total purchase amount.

5. Shipping

Shipping times provided on our website are estimates only.

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other events outside our control.

Risk of loss passes to you once the package has been transferred to the shipping carrier.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Please review our Return & Refund Policy for complete details regarding our 30-Day Money-Back Guarantee, returns, refunds, and eligibility requirements.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, product descriptions, designs, trademarks, and other materials, is the property of ANS COMMERCE HUB LLC or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services is at your own risk.

9. Shopify Platform

Our online store is hosted by Shopify.

While Shopify provides the eCommerce platform, all purchases made through this website are made directly with ANS COMMERCE HUB LLC.

Shopify is not responsible for the products sold through this website.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. User Feedback

If you submit reviews, comments, suggestions, or other feedback, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, publish, and display that content for business purposes.

You agree that your submissions will not violate the rights of any third party.

12. Prohibited Uses

You agree not to use our website to:

  • Violate any laws or regulations.

  • Commit fraud or engage in deceptive practices.

  • Upload malicious software or viruses.

  • Interfere with website security.

  • Copy or scrape website content without permission.

  • Harass or abuse other users.

  • Infringe intellectual property rights.

We reserve the right to suspend or terminate access if these Terms are violated.

13. Disclaimer of Warranties

Our website and products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or error-free operation of our website.

14. Limitation of Liability

To the fullest extent permitted by law, ANS COMMERCE HUB LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products.

Our total liability shall never exceed the amount you paid for the applicable order.

15. Indemnification

You agree to defend, indemnify, and hold harmless ANS COMMERCE HUB LLC, its employees, officers, affiliates, and service providers from any claims, liabilities, damages, or expenses arising from your violation of these Terms or misuse of our website.

16. Governing Law

These Terms shall be governed by the laws of the State of Texas and the applicable federal laws of the United States, without regard to conflict of law principles.

Any legal disputes shall be resolved in the courts located in Texas.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon posting on this website unless otherwise required by law.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ANS COMMERCE HUB LLC

539 W Commerce St PMB 2843
Dallas, TX 75208-1953
United States

Email: support@kolypets.com